Refund & Return Policy

Effective Date: September 21, 2026

Thank you for choosing Jerky Werks by JMMK. Because our products are food items, we are unable to accept returns or exchanges once an order has been delivered or picked up.

Refunds

All sales are considered final. However, customer satisfaction is important to us. If you receive an order that is incorrect, damaged, defective, or otherwise has a quality issue, please contact us within 48 hours of receiving your order.

Please include:

Your order number
A description of the issue
Photos of the product and packaging, when applicable

After reviewing the issue, we may offer a replacement, store credit, or refund at our discretion.

Incorrect Orders

If you receive the wrong flavor or an incorrect quantity, please contact us within 48 hours. We will work with you to correct the order.

Damaged Packages

If your package arrives damaged, please take photos of the package and product before discarding anything and contact us as soon as possible.

Change or Cancellation of Order

Orders that have not yet been processed or shipped may be eligible for cancellation. Once an order has been processed or shipped, cancellation may no longer be possible.

For online orders, applicable consumer-protection requirements still apply; for example, federal rules can require prompt refunds when a seller cannot fulfill an order as promised.

Food Safety

For your safety, do not consume a product if the packaging appears damaged, compromised, or otherwise unsafe. Contact us immediately so we can address the issue. USDA guidance emphasizes prompt attention to food-safety concerns with food delivered to consumers.

Jerky Werks by JMMK reserves the right to review refund and replacement requests on a case-by-case basis.